Our virtual assistants are part of a truly diverse team. When we meet with you, we will ask you about the skills you need our assistants to have, that way we can find the best combination for you. Most of our assistants have experience in sales, marketing, social media etc.

You can communicate with your assigned virtual assistant via telephone, e-mail, Skype, WhatsApp, or any other means of communication that you prefer.

Yes, these phone calls are covered.

Virtual assistants assigned to our customers have a college degree and come from different backgrounds such as: marketing, finance, public relations, programming, design, etc.

Yes, absolutely. We have an American-oriented culture, and we are 100% familiar with the American culture. Also, most of our virtual assistants have studied or lived in the U.S.

Before hiring our assistants, we perform a thorough background check to ensure their trustworthiness. We currently work with banks and insurance companies, for example, and they are extremely strict with security.

This has never happened in all our years of service, BUT in the unlikely chance that this were to happen, we would reimburse the amount involved.

We prefer to track progress rather than time. We will send you daily reports with all the activities that your assistant has worked on, as well as of pending tasks. Additionally, if you like, we can send a weekly report that includes how much time has been dedicated to your tasks (plans and schedules).

Our Accounts Manager will notify you of this and we will give you the option of updating your plan.

We will do everything that is possible to organize your assistant’s workload to make sure they are available to you, but we cannot guarantee this, since your assistant might have other clients.

Our telephone systems are Voice Over IP (VOIP) and we ensure that all our assistants have excellent internet connection that guarantee the quality of your calls.

No. Your monthly rate covers the VA’s salary, benefits, vacation time, bonuses, office space, and equipment. It includes scanning, e-mail-sending, data entry, etc., as well as unlimited calls to the U.S.

Our virtual assistants come from different backgrounds, but they are all experienced in the use of Microsoft Office; most of them are proficient in the use of CRM like Basecamp, Infusionsoft, Zendesk, etc. Depending on your requirements, some assistants can use accounting software, design software, programming environments, CMS, etc.

Yes, we have 3 different internet connections and 4 security copies.

No. You are billed monthly in advance. There are no cancellation fees or penalty charges of any kind. If you cancel the service, you won’t be billed anymore.

Instead of having an assistant, a team will be assigned to work with you, and that is work equivalent to a full-time person, but with redundancy of a team leader, who is your point of contact, and is in charge of distributing work among the teams and members to ensure that deadlines are met.

The team leader (your main point of contact) may be reached via telephone, email, skype, WhatsApp or any other channel of your choice.